By Sarah Lewis

ISBN-10: 0749450711

ISBN-13: 9780749450717

Appreciative inquiry (AI) is without doubt one of the most enjoyable and more and more famous strategies getting used to facilitate organizational swap. This publication reports AI extensive, illustrating the strategy of asking specific questions and envisioning the long run, encouraging employees to think about either the confident and unfavourable structures in position and to acknowledge the necessity to enforce switch. It demonstrates how AI should be virtually utilized through combining the talents, views and ways provided right here right into a functional conversational method of organizational demanding situations. It additionally takes a glance at different strategies used to create swap via dialog. Case reviews from agencies that experience already built-in conversational tools into their swap administration perform convey why the procedures are worthy, why they're powerful, and the way to generate such conversations your self.

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Extra info for Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development

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This state cannot be maintained over the long term. For sustainable change, as opposed to an emergency reaction to an unexpected crisis or threat, the energy that is associated with a positive emotional state is much more appropriate, being both durable and renewable. Morale makes all the difference to people’s ability to make the most of what the world offers them. Change takes energy, and positive emotion-based energy is a powerful resource for change. Many people are energized by exciting conversation, and conversation-based change processes recognize and utilize this source of energy generation.

For different behaviour to ‘make sense’ the stories about life must themselves be different. In this way the stories an organization tells about itself are key to its potential for change. However, organizational stories are not always readily accessible to the organization, being embedded in complex patterns of behaviour and belief. To make them accessible requires particular skills in both inquiry and conversation, both of which we examine in more detail throughout the later parts of this book.

In such an environment, telling people what to do may well produce compliance. However, when people do things because they have to, rather than because they want to, over time unintended consequences become apparent. Coercive environments can contribute to poor morale, work avoidance and work absence (Sidman, 1989). Organizations as machines  17 THE BELIEF THAT EMOTIONS ARE PROBLEMATIC The organization-as-machine metaphor has no place for emotions. Emotions and emotional displays are seen as problematic and are as much as possible to be factored out of organizational functioning.

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Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development by Sarah Lewis


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